Shipping
Shipping time
We ship worldwide. Our goal is to deliver your order safely and quickly, no matter where you are located. We ship within 1-10 business days, counting from the day you received the order confirmation.
Your package will be delivered by FedEx, Latvian Post or DPD.
There are two delivery methods available for you to choose from:
- Standard delivery (within Europe)
- Express delivery (worldwide)
We ship internationally by FedEx directly to your door with Express delivery:
- Europe & USA: within 1-4 days
- Middle East: within 2-5 days
- Asia-Pacific: within 2-5 days
- Rest of the World: within 3-10 days
We ship within Europe by DPD directly to your door with Standard delivery:
- Baltic countries: within 1-2 days
- All other European countries: within 2-8 days
- Europe: within 4-7**** days
We ship internationally by Latvian Post with expresspasts.lv:
- Baltic countries: within 1-2 days
- All other European countries: within 3-8 days
- Rest of the World: within 4-8*** days
If you cannot see your country in the list, please email us or contact us at hello@malkiele.com. Please state your full address and list all items (names or links) you would like to order to get a shipping quote, delivery time estimate and invoice from us.
Shipping cost
The shipping cost is calculated at checkout and depends on the delivery method you choose, as well as your location. We are situated and ship from an EU country - Latvia.
The cost of delivery depends on the shipping method you select:
- Standard delivery (within Europe) starts at 7€ via DPD
- Express delivery (worldwide) starts at 30€ via FedEx
- Worldwide delivery starts at 10€ via Latvian Post.
Please note that when ordering from outside of the EU, the customer will need to cover any customs or import duties for the products ordered. Once the order arrives at your customs office, you will be contacted with details of the charges.
MALKIELE can not be held responsible for any taxes, customs or local import duties that may occur. It is the responsibility of the customer to pay these charges upon receipt of the package.
Order Processing time
All orders placed on MALKIELE.com are shipped on business days (Monday - Friday, excluding national holidays).
Orders (excluding pre-ordered items) are processed and shipped within 1-2 business days, depending on product availability.
All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
Pre-ordered items will be shipped within 3-21 business days, depending on product availability.
Please note that minor delays may occur during sales or national holidays.
Delivery time can vary depending on your location, the size of the order and circumstances MALKIELE cannot affect, such as delays in the service of the delivery company.
Once your order is processed, you will receive a confirmation email.
Once your order is dispatched, you will receive shipping confirmation email, complete with a tracking number and tracking link.
Once the order has been placed and processed, packed, or shipped, we are unable to change the name of the recipient or the delivery address. To receive help with your order, please contact us or email us at hello@malkiele.com immediately.
Damaged items
Once your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping box to show some use; however, if damage occurred to the item(s) in your package, please take a photo of the damaged item(s), retain the box, packaging materials and the item(s) inside, and contact us or email us at hello@malkiele.com immediately.
